This AI UX Research Tool is a proof of concept built alongside the 3HK Telecom Company chatbot management system, where enterprise users can manage chatbots through a CMS and continuously monitor their performance.
Designed to support strategic UX innovation, this tool enables teams to quickly analyze qualitative user feedback using sentiment analysis and category classification. It supports importing transcripts in various formats and transforms raw feedback into structured, visual insights—empowering teams to optimize chatbot experiences through clear, automated reporting and emotion-driven decision making.
| Time frame: | 07.2024 |
| Role: | Product Developer |
| Techniques/Tools: | Vide Code, AI Library (Huggingface), Dashboarding, Sentiment Analysis, UX Research |
| Product Website: | AI UX Research Tool |
| Client: | 3HK Telecom |
| Share: |
Phase 1 focuses on uploading feedback, running sentiment analysis, and visualizing categorized insights.
Phase 2 adds support for analyzing full-length transcripts with automatic segmentation.
Phase 3 introduces sentiment trends over time to guide team-level UX decisions.
